Last updated: 1-12-2025
1. Introduction
Thank you for shopping with MoharIndiaPerfumes.com.(Mohar India Perfumes by Props and Scaff Company”) This Shipping Policy describes how and when we deliver your orders, the costs involved, and what to expect once you place an order.
2. Order Processing Time
- We aim to process and dispatch accepted orders within 1–3 business days after full payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- If there is any delay (for example due to high demand, stock issues, or courier constraints), we will inform you via email or SMS.
3. Shipping Methods & Regions
- We offer standard domestic shipping across India.
- For customers in our local region (for example Kerala, or areas close to our location), we may offer local delivery or faster courier service — if chosen at checkout.
- If we support international shipping, this will be stated clearly during checkout. (Note: international orders may be subject to customs, duties, or additional delivery time.)
4. Shipping Costs & Delivery Estimates
| Region / Shipping Type | Cost / Charges | Estimated Delivery Time* |
|---|---|---|
| Domestic — Standard | Flat rate / weight-based (as shown at checkout) | 4–8 business days after dispatch |
| Local / Express (nearby) | Reduced / special rate (if applicable) | 1–3 business days after dispatch |
| International (if applicable) | Calculated at checkout / customer pays duties | 10–20 business days (or depends on destination) |
* Delivery times are estimates. Actual delivery may vary due to courier delays, customs (for international), weather, or other factors.
- If your order total exceeds a certain threshold you may qualify for free domestic shipping.
- Any additional charges (import duties, customs fees, taxes for international orders) are the responsibility of the customer and are not included in the product price or shipping charges.
5. Shipment Confirmation & Tracking
- Once your order is dispatched, you will receive a confirmation email or SMS with your tracking number (if available) and estimated delivery date.
- You can use this tracking number to monitor the status of your shipment via the courier’s website or app.
6. Delivery Issues: Lost, Damaged or Delayed Orders
- In case your package is lost, delayed or arrives damaged, please contact us within 7 days of the estimated delivery date.
- Provide your order number and any relevant photos (for damage). We will coordinate with our courier partner to resolve the issue — this may include replacement, refund, or return depending on the situation.
- Please note: claims for lost/damaged packages may require verification with the courier service.
7. Return / Cancellation / Exchange (Related Info)
- Our shipping policy complements (but does not replace) our full Return & Refund / Exchange Policy.
- If you return or exchange an item, any shipping costs (for the return) may be borne by the customer — unless otherwise specified.
- For cancellations before dispatch, we will refund the full amount (minus any payment gateway charges, if applicable).
8. Shipping Restrictions & Important Notes
- We currently do not ship to P.O. boxes / APO / FPO addresses (or as applicable — or you may specify if you do).
- Some perfume products may be subject to additional shipping regulations (fragile items, liquid restrictions) depending on courier or local laws; we reserve the right to refuse shipping if regulations do not allow safe delivery.
- If there are unexpected service interruptions (e.g. severe weather, courier network disruption, natural disasters, strikes), delivery timelines may be delayed — we will inform you as soon as we know.
9. Policy Updates
We may update this Shipping Policy from time to time (e.g. if we add new shipping methods, modify charges, expand service areas). The “Last updated” date at the top indicates when this version was published. Continued use of our site after changes will mean you accept the revised policy.
10. Contact Us
If you have any questions about shipping — estimated delivery, shipping charges, lost/damaged orders — please contact us at:
- Email: moharindiaperfumes@gmail.com
- Phone / WhatsApp: 7306128150
- Or via our website’s “Contact Us” page.